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Server Down

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Server Down

Post  Xacktar on Wed Aug 10, 2011 12:15 pm

looks like we lost the server. Just a heads up.
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Re: Server Down

Post  Tenfor on Wed Aug 10, 2011 4:52 pm

Just tried getting on. Server still down Shocked
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Re: Server Down

Post  SpiralShot on Wed Aug 10, 2011 5:04 pm

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Re: Server Down

Post  eraticus on Wed Aug 10, 2011 5:04 pm

Sorry guys I wasn't able to do anything from work today and I just tried logging onto the server remotely and I can't connect at all. I just put in a ticket so I should be hearing from them shortly.

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Re: Server Down

Post  eraticus on Wed Aug 10, 2011 5:10 pm

Ok just found out the data center has a major power outage problem and they are working to resolve it now.
Update 12:40pm - Update from datacenter:

We have determined that the repairs for the ATS will take more time than anticipated, so we are putting into service a backup ATS that we have on-site. We are working with our power team to safely bring the replacement ATS into operation. We will update you as soon as we have an estimated time that the replacement ATS will be online.

Later, once we have repaired the main ATS, we will schedule an update window to transition from the temporary power solution. We will provide advance notice and timelines to minimize any disruption to your business.

Again, we apologize for the loss of connectivity and impact to your business. We are working diligently to get things back online for our customers.

Update 12:13pm - Update from datacenter:

It has been determined that the ATS will need repairs that will take time to perform. Fortunately Colo4 has another ATS that is on-site that can be used as a spare. Contractors are working on a solution right now that will allow us to safely bring that ATS in and use it as a spare while that repair is happening.

That plan is being developed now and we should have an update soon as to the time frame to restore temporary power. We will need to schedule another window when the temp ATS is brought offline and replaced by the repaired ATS.

Update 11:36am - Update from datacenter:

Colo4 Service Entrance 2 issue

There has been an issue affecting one of our 6 service entrances. The actual ATS (Automatic Transfer Switch) is having an issue and all vendors are on site. Unfortunately, this is affecting service entrance 2 in the 3000 Irving facility so it is affecting a lot of the customers that have been here the longest.

This is not related to the PDU maintenance we had in 3004 last night. Separate building, service entrance, UPS, PDU, etc.

We will be updating customers as we get information from our vendors so that they know the estimated time for the outage.

Our electrical contractors, UPS maintenance team and generator contractor are all on-site and working to determine what the best course of action is to get this back up.

Update 11:28am - Message from datacenter:

We have an issue with one phase of our power plant. We have a vendor in route now to deal with this issue. We will provide more information as soon as we are able to.

Update 10:55am - The datacenter is having a major power issue. They are working to resolve it ASAP.

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Re: Server Down

Post  Praitaq on Wed Aug 10, 2011 5:26 pm

YAAAA! Power problems! Sad

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Re: Server Down

Post  Attypwn on Wed Aug 10, 2011 6:09 pm

Does not compute. Did they run out of coal? They need to go chop some wood and make some charcoal. Silly server host.
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Re: Server Down

Post  eraticus on Wed Aug 10, 2011 6:36 pm

Update 3:12pm PST - Update from datacenter:

Our team and electricians are working diligently to get the temporary ATS installed, wired and tested to allow power to be restored. As the ATS involves high-voltage power, we are following the necessary steps to ensure the safety of our personnel and your equipment housed in our facility.

Based on current progress the electricians expect to start powering the equipment on between 6:15 – 7:00pm Central. This is our best estimated time currently. We have thoroughly tested and don’t anticipate any issues in powering up, but there is always the potential for unforeseen issues that could affect the ETA so we will keep you posted as we get progress reports. Our UPS vendor has checked every UPS, and the HVAC has checked every unit and found no issues. Our electrical contractor has also checked everything.

We realize how challenging and frustrating that it has been to not have an ETA for you or your customers, but we wanted to ensure we shared accurate and realistic information. We are working as fast as possible to get our customers back online and to ensure it is done safely and accurately. We will provide an update again within the hour.

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Re: Server Down

Post  eraticus on Wed Aug 10, 2011 7:43 pm

Update 4:34pm PST - Quick Update

Just a quick update, we are still waiting for an official response but we believe the network is starting to come back online. We will post another update as soon as we have one!

Update 3:45pm PST - Update from datacenter:

Power has been restored to the distribution gear from the temporary ATS. HVAC units are now all online, and we will be beginning the process of restoring power to UPSs soon, then PDUs, and then customer equipment.

We will update you as the other areas come online. Thank you again for your patience.

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Re: Server Down

Post  eraticus on Wed Aug 10, 2011 8:03 pm

Update 4:53pm PST - Power Restored

The power to the datacenter has now been restored, we are now powering up our servers and will aim to have all clients back online within one to two hours.

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Re: Server Down

Post  Tenfor on Wed Aug 10, 2011 8:11 pm

cheers
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Re: Server Down

Post  Pledgemonkey on Wed Aug 10, 2011 9:07 pm

Woot! waiting oh so patiently!
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Re: Server Down

Post  eraticus on Thu Aug 11, 2011 12:35 am

server's up

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Re: Server Down

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